Municipalities often struggle to measure the success of their digital engagement beyond “number of registrants.” This article, building on lessons learned from the ePPMOSA pilot projects in South Africa, proposes a multi-dimensional framework for evaluation. Learn how to track metrics
Town hall meetings often exclude residents with rigid work schedules or transportation barriers. This post offers a step-by-step guide on how rural ward counsellors can utilize widely accessible tools like WhatsApp Business API to conduct participatory budgeting workshops, allowing citizens to vote on…
As South African municipalities adopt digital platforms to gather citizen input for Integrated Development Plans (IDPs), questions of data ownership, consent, and security are paramount. This post, inspired by HSRC research co-authored by Dr. Paul Plantinga, explores how framing e-participation within the…
Municipal teams are often overwhelmed by thousands of open-ended public comments during IDP (Integrated Development Plan) reviews. By implementing natural language processing and sentiment analysis, local councils can rapidly cluster citizen concerns into actionable categorie
Viability and Validation of Innovations for Service Delivery Programme (VVISDP): EU-funded, managed by Department of Science, Technology & Innovation (DSTI)
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